Our policy
Dog Walking, Daycare & Boarding Services in Hampstead & North London
1. Introduction
These Terms & Conditions govern the provision of services by The London Hounds (“we”, “us”, “our”), offering professional dog walking, dog daycare, and dog boarding in Hampstead and North London.
By booking any service, you (“the Client”) agree to be legally bound by these Terms.
2. Services Provided
The London Hounds provides:
Professional dog walking in Hampstead and surrounding areas
Structured dog daycare in North London
Home-style dog boarding services in Hampstead
All services are delivered in a controlled, safe, and professional environment, prioritising dog welfare and behaviour standards.
3. Booking & Reserved Time Slots
All services operate on a reserved time slot basis.
By confirming a booking:
A dedicated space is allocated to your dog
That slot is exclusively held and unavailable to other clients
Due to high demand for dog walkers in Hampstead, availability is limited and scheduled in advance.
4. Holiday & Extended Absence Policy
Where a Client will be absent for more than fourteen (14) consecutive days, a 50% holding fee will apply to retain their reserved time slots.
Purpose:
To maintain your dog’s routine
To secure your allocated position within our schedule
To prevent permanent reallocation to other clients
5. Holding Fee Terms
The holding fee is 50% of the Client’s regular service cost during the absence period
This fee guarantees retention of the Client’s specific time slots
Refund Conditions:
Refundable only if the Client permanently discontinues services while away
Non-refundable if services resume after the absence
6. Cancellations & Short Notice Changes
Due to the structured nature of our dog walking and daycare services in London:
Short-notice cancellations may be charged in full or part
Repeated last-minute cancellations may result in loss of priority booking status
We reserve the right to decline ongoing bookings where scheduling reliability is impacted.
7. Payment Terms
Payment must be made in accordance with agreed booking terms
Late or missed payments may result in suspension of services
All fees are non-transferable unless agreed in writing
8. Dog Behaviour & Suitability
By using our services, the Client confirms that their dog:
Is non-aggressive towards people and other dogs
Is suitable for group or structured environments
Has no known behavioural issues that could pose a risk
We reserve the right to:
Refuse or terminate services where a dog displays unsafe behaviour
Remove any dog that compromises the safety of others
9. Health & Welfare Requirements
The Client agrees that their dog:
Is in good health and fit for exercise
Is up-to-date with vaccinations (where applicable)
Is free from contagious illness or parasites
If a dog becomes unwell during care:
We reserve the right to seek veterinary treatment if necessary
Any associated costs will be the responsibility of the Client
10. Liability
While every care is taken:
The London Hounds shall not be held liable for illness, injury, loss, or damage unless caused by proven negligence
Dogs are handled in controlled, professional environments at all times
The Client accepts the inherent risks associated with dog walking and group care environments.
11. Access & Property
Where access to a property is required:
The Client must provide accurate access details
We accept no liability for loss or damage unless due to negligence
12. Termination of Services
We reserve the right to terminate services immediately where:
These Terms are breached
A dog poses a safety risk
Payments are not made
13. Amendments
The London Hounds reserves the right to update these Terms & Conditions at any time. Continued use of services constitutes acceptance of any revisions.
14. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of England and Wales.